Career stories

Ever wondered how others have made it to the top? Want some inspiration as to where your career could take you? Or do you just want to find out what it's really like to work in the hospitality and tourism industry? Check out a range of career stories below. For further stories related to specific roles, check out the job role information via the career map.

Roles in travel and passenger transport also serve the tourism industry, often requiring similar skills but offering new opportunities for progression. To find out more visit

Hilton Worldwide

Careers in hospitality

Neil MacDonald

Kitchen Manager, Whitbread

Orient Express

Waiter, housekeeper, chef, bar job roles, restaurant job roles

British Beer & Pub Association

Pub chefs

Adam Byatt

Chef, Restaurateur & Mentor

Michaela Slann

Catering Team Leader

Daniella Wilcock

Front Office Manager

Mitchells & Butlers

Day in the life of an assistant manager

Brian Newport

Head Chef

Bruce Robertson

Operations Manager

Raechel Black

Kitchen assistant


Crew Member

Jamie Kerr

Head Bar Tender


Operations Director, Gala Casinos



Adam Davis