Operations

The day to day activities of any business

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People

People are at the heart of your business. Putting the processes in place to ensure they are recruited, inducted and trained correctly doesn’t need to be hard work. Here are some tips and information to help you implement what’s required.

Recruitment & interview Induction & training

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Customer service

Customer service can be the difference between a one-time customer and lifelong regular. Understanding what makes great customer service and knowing how to apply that in your business will be invaluable.

Benefits of excellent customer service Your customer journey

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Compliance & efficiencies for hospitality and tourism

Keeping on top of the requirements and regulations that apply to your business will give it longevity. Have a look at the tips on how to manage compliance and efficiencies.

Health & safety Food safety Licensing Customer access